Returns & Exchanges

At Derma E, we want you to be completely satisfied with your clean beauty purchase; if a product doesn't meet your expectations, you can return it within 30 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.

• 3.
  Package Securely

  Place the items in their original packaging or a sturdy box, ensuring they are well-protected, and affix the return shipping label to the outside.

• 4.
  Receive Your Refund

  Drop your package at the designated carrier location; once we receive and inspect the items, your refund will be issued to your original payment method within 7-10 business days.